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    FAQs

    Please find below a list of the most commonly asked questions about fireplaces and stoves. If you don’t find a solution to your query please contact us.

    How much do your estimates / site surveys cost??

    We do not charge for this service unless the property lies outside Ayrshire.  We will provide a cost for this depending on location however should you go ahead with the estimate we will deduct the estimate fee from the final balance.

    How long between ordering and having the fireplace installed??

    On average it takes around 4 to 5 weeks however, during our peak season (September to February) our lead time may increase to 8 to 10 weeks.  Furthermore, made to measure items / special orders can take up to 12 weeks.

    How long should the installation last??

    This can vary depending on the products to be installed. As a guide:

    – Gas or electric fire with surround 1 day

    – Stove with fireplace 2 days

    – Complete flue system with chimney breast, stove and fireplace up to 4 days

    Are products available to purchase only??

    Yes, we do ‘supply only’ sales and they can be collected from our showroom or delivered for a small fee.  However, all fireplaces should be installed by fully qualified tradesmen.

    What qualifications do your installers hold??

    Our installers are Gas Safe registered and also one of the only Ayrshire firms to be fully HETAS qualified.

    How much experience do you have? ?

    Our Installations manager has over 15 years experience installing fireplaces exclusively.  As a company we have been selling and installing fireplaces for over 40 years.

    How many displays to do you have your showroom??

    We currently have over 40 displays, many of which are live displays.  We are constantly evolving our showroom and updating displays to show current trends and innovations.

    Do you keep fireplaces in stock??

    Each fireplace is comprised of a unique combination of products chosen by the customer with our help and quite often contains bespoke items therefore we do not keep stock.

    Do you provide assistance in helping design our fireplace??

    Yes, we believe this is one of the most important aspects of our services to customers, once you have decided upon your fire we then help you compliment your choice with suitable materials and finishes on the surrounding items such as hearths, trims, chamber interiors and mantels.  We have a wide range of samples on displays in our showroom to choose from.